Privacy Policy
Last Updated: September 2026
WellNext Health Services ("WellNext," "we," "us," or "our") is committed to protecting your privacy and maintaining the security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you inquire about or use our preventive health services at workplaces and residential buildings.
1. Information We Collect
Personal Health Information
We collect and process the following types of health information:
- Biometric measurements collected during your appointment
- Laboratory test results (blood work, cholesterol levels, glucose, etc.)
- Medical history and current health conditions
- Medications and supplements
- Lifestyle information (diet, exercise, smoking status)
Personal Identification Information
- Name, date of birth, and contact information
- Workplace or building details provided with your inquiry or registration
- Health insurance information (if applicable)
2. How We Use Your Information
- Health Services: To conduct health screenings, analyze results, and provide personalized health recommendations
- Communication: To deliver your test results securely and follow up on health concerns
- Research: To conduct de-identified research studies that improve workplace health programs (with your consent)
- Compliance: To comply with legal obligations and healthcare regulations
- Quality Improvement: To improve our services and ensure quality care
3. Information Sharing and Disclosure
We Do NOT Share Your Personal Health Information Without Your Consent, Except:
- Healthcare Providers: With your physician or healthcare provider (with your written authorization)
- Legal Requirements: When required by law, court order, or regulatory authority
- Emergency Situations: To prevent serious health threats or emergencies
- Service Providers: With trusted third parties who assist in our operations (laboratories, IT providers) under strict confidentiality agreements
Employer and Building Host Reporting
- Employer Reporting: Employers currently receive participation information only, without individual health information.
- Individual Health Information: Your intake responses, laboratory values, clinical report and individual results are not shared with your employer or building management as part of the hosted clinic program.
4. Data Security
We implement comprehensive security measures to protect your information:
- Encrypted data transmission and storage
- Secure, HIPAA-compliant databases
- Restricted access to authorized personnel only
- Regular security audits and updates
- Employee training on privacy and security protocols
5. Your Rights
You have the right to:
- Access: Request copies of your health records
- Correction: Request amendments to inaccurate information
- Restriction: Request limits on how we use your information
- Withdrawal: Withdraw consent for specific uses of your data
- Portability: Receive your health data in a transferable format
- Deletion: Request deletion of your data (subject to legal retention requirements)
6. Data Retention
- A minimum of 7 years as required by healthcare regulations
- Longer periods if required by law or for ongoing care
- Until you request deletion (subject to legal requirements)
7. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
WellNext Health Services
Privacy Officer
Email: privacy@wellnext.ca
Phone: +1 (833) WELLNXT
Address: Toronto, Ontario, Canada
We will respond to your inquiry within 30 days.
8. Regulatory Compliance
WellNext complies with:
- Personal Health Information Protection Act (PHIPA) - Ontario
- Personal Information Protection and Electronic Documents Act (PIPEDA) - Canada
- Health Insurance Portability and Accountability Act (HIPAA) - For US clients
- Provincial health information privacy legislation
By using WellNext services, you acknowledge that you have read, understood, and agree to this Privacy Policy.